Terms of Service
Last updated: March 2, 2026
Agreement to Terms
By accessing or using ProShoot ("the Platform"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Platform.
Platform Communication Policy
IMPORTANT: Communication Must Stay on Platform
All communication between clients and photographers MUST occur through the ProShoot messaging system. Any attempt to communicate outside the platform (via personal email, phone, text message, or other means) violates these Terms of Service and will result in immediate account suspension or permanent ban from the Platform.
This policy protects both parties, ensures transparency, maintains platform security, and prevents fraud. All agreements, payments, and deliverables must be processed through ProShoot.
Account Registration
To use certain features of the Platform, you must register for an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Keep your account credentials secure and confidential
- Be responsible for all activities under your account
- Notify us immediately of any unauthorized access
User Responsibilities
For Photographers
- Provide accurate information about your services and capabilities
- Deliver work as promised and within agreed timelines
- Maintain professional conduct and quality standards
- Honor accepted bids and commitments
- Use the platform's messaging and payment systems exclusively
For Clients
- Provide accurate job descriptions and requirements
- Make timely payments through the platform
- Treat photographers with respect and professionalism
- Use the platform's messaging system for all communication
- Provide fair and honest reviews
Prohibited Conduct
You may not:
- Communicate outside the platform with other users to arrange services or payments
- Share personal contact information (phone numbers, personal emails, social media handles)
- Attempt to circumvent platform fees or payment processing
- Post false, misleading, or fraudulent information
- Harass, abuse, or threaten other users
- Use the platform for any illegal purposes
- Violate intellectual property rights
- Spam, solicit, or engage in unauthorized advertising
Payments and Fees
All payments must be processed through the Platform using our integrated payment system. ProShoot charges:
- A 10% service fee on all transactions (paid by the client on top of the bid amount)
- Payment processing fees as determined by our payment processor
Clients are charged at the moment a bid is accepted. Photographers receive 90% of the agreed bid amount after successful job completion and client approval, with funds released within 3 business days via Stripe.
Cancellation & Refund Policy
Once a bid is accepted and payment is processed, both clients and photographers may cancel under the following conditions. All cancellations must be submitted through the platform.
CCancellation by Client
- 72+ hours before the shoot: Client receives a 50% refund of the total amount paid. The remaining 50% is split equally: 25% goes to ProShoot as a cancellation fee, and 25% is retained by the photographer as compensation.
- Less than 72 hours before the shoot: No refund is issued. Of the total amount paid, 60% is retained by the photographer and 40% goes to ProShoot as a late cancellation fee.
PCancellation by Photographer
- 72+ hours before the shoot: Client receives a 100% full refund of everything they paid (bid amount + 10% service fee). In addition, the photographer is charged a 10% cancellation penalty fee of the total job value, payable to ProShoot.
Important Cancellation Rules
- If the photographer cancels for any reason, the client receives a 100% full refund and the photographer is charged a 10% cancellation penalty payable to ProShoot.
- If the client cancels 72+ hours before the shoot, they receive a 50% refund. The remaining 50% is split: 25% to ProShoot and 25% to the photographer.
- If the client cancels fewer than 72 hours before the shoot, no refund is issued. The photographer retains 60% and ProShoot retains 40% of the total paid.
- Repeated cancellations by either party may result in account suspension.
- All cancellation fees and refund decisions are final and processed at ProShoot's discretion.
Disputes
In case of disputes between clients and photographers, ProShoot will review the case and mediate as necessary. Both parties must cooperate with any dispute resolution process. Refunds outside the cancellation policy above are handled on a case-by-case basis at ProShoot's sole discretion.
Intellectual Property
Photographers retain copyright to their work unless otherwise agreed with the client. By uploading content to the Platform, you grant ProShoot a license to display and promote your work for platform marketing purposes.
Account Termination
We reserve the right to suspend or terminate your account at any time for:
- Violation of these Terms of Service
- Communication outside the platform with intent to circumvent fees
- Fraudulent activity or misrepresentation
- Abusive or harmful behavior
- Non-payment or payment disputes
Limitation of Liability
ProShoot is a platform connecting clients with photographers. We are not responsible for the quality of services, missed deadlines, disputes between users, or any damages arising from use of the Platform. Our liability is limited to the amount of fees paid to us.
Indemnification
You agree to indemnify and hold harmless ProShoot from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.
Changes to Terms
We may modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the new Terms. We will notify users of significant changes.
Governing Law
These Terms are governed by the laws of the jurisdiction in which ProShoot operates. Any disputes will be resolved through binding arbitration.
Contact
For questions about these Terms of Service, please contact us through the platform's support channels.